The Solution

ilume partnered with RMR Process for comprehensive support throughout the entire project lifecycle:

  1. End-to-End Project Management: RMR Process assisted with the complete lifecycle from concept and product development to commercial launch

  2. Research & Development Support: Provided expertise in formulating and testing gourmet pet food products to meet quality and nutritional standards

  3. New Product Development: Collaborated on creating manufacturing processes specific to ilume's unique product requirements

  4. Facility Design: Developed plans for a specialized pet food processing facility in Melbourne

  5. Strategic Partnerships: RMR Process teamed up with a commercial construction partner (PBBG) to ensure seamless project execution

Pandemic Adaptation: Implemented flexible approaches to navigate COVID-19 restrictions and supply chain disruptions

Case Study:

Ilume

The Challenge

ilume, a gourmet pet food company, faced significant challenges in establishing their manufacturing presence:

  1. New Market Entry: As a new entrant in the premium pet food sector, ilume needed to develop specialized production capabilities from scratch

  2. Product Development: Creating high-quality gourmet pet food products required extensive R&D and specialized manufacturing processes

  3. Facility Requirements: The company needed a purpose-built production facility that could meet strict quality and safety standards for pet food

  4. COVID-19 Disruptions: The project coincided with the height of the COVID-19 pandemic, creating unprecedented obstacles in construction, supply chains, and workforce management

  5. Timeline and Budget Constraints: Despite pandemic challenges, the project still needed to meet critical business launch deadlines and financial parameters

These challenges were particularly daunting given the combination of being a new market entrant and attempting a major facility build during a global pandemic.

The Results

Despite the extraordinary challenges of the pandemic, the partnership delivered exceptional outcomes:

  • Successful Facility Completion: Established a fully operational gourmet pet food facility in Melbourne

  • On-Time and On-Budget: Maintained project timeline and budget despite pandemic disruptions

  • Supply Chain Resilience: Successfully navigated material supply challenges during industry shutdowns

  • Market Entry Achievement: Enabled ilume to successfully launch their premium pet food products to market

  • Quality Standards: Created a facility capable of producing gourmet-quality pet food products that meet strict safety and nutritional requirements

Key Takeaway

ilume's experience demonstrates how expert project management and strategic partnerships can overcome even the most challenging circumstances, enabling successful market entry and facility establishment during unprecedented global disruption.

"The PBBG team, together with RMR Process, were able to manage a shifting landscape of restrictions, industry shutdowns and material supply challenges, all while keeping to our budget and timeline." - Ridmi Rathnasoorlya, ilume